About Your Order

How to place an order?
You can order directly from our website. Simply add a product to your shopping cart and follow the checkout process. Upon placing your order, you will receive a confirmation with an account that will be automatically created for you.

Where can I purchase Galixy Health products?
You can buy Y-Power™ directly from us on www.galixyhealth.com.

Do you offer international shipping?
Yes. All Galixy Health products are available to be shipped internationally. Learn more on our shipping policies page.

How to track an order?
You should receive tracking information with your confirmation email. If not, please contact our Customer Service team for further assistance.

How long until my order ships?
At Galixy Health we do our best to ship orders within 3 business days. Orders are shipped ground and delivery time is subject to the carrier.

Do you accept product exchanges or returns?
We always want to make sure you are delighted with our products. If you have a defective product, or if the product was damaged during shipping please reach out to our Customer Service department to further assist you. For more information visit our return policy page.

About Galixy Health

What is Galixy Health’s processing method?
At Galixy Health we use minimal processing to preserve the vital nutrients in all of our ingredients.

Do you offer the bulk product?
At this moment, we do not provide bulk products. But for those parties interested, please contact our Customer Service team for further assistance.

How can I become a distributor?
To become an authorized distributor of Galixy health’s products please contact our Customer Service department to learn more about our special distributor agreement.

Do you have samples?
Unfortunately, we do not provide sample sizes of our products at this time.

Why is my product a little different every order?
As with many natural foods, there can be some variations in appearance, flavor, or scent from crop to crop. If you believe your product is outside this average variance, please call our Customer Service department so they can further assist you.

Does your packing facility handle allergens?
Galixy Health products are packed in a facility that also processes: soy, milk, and wheat.

About Y-Power™

What is Y-Power™?
Y-Power™ is a unique dietary supplement, to learn more about Y-Power please visit our Product page.

Is Y-Power™ GMO-free?
Yes. Y-Power™ contains only Non-GMO whey protein and Non-GMO organic dark cocoa powder.
This means these ingredients have met the rigorous standards of the Non-GMO Project.

Is Y-Power™ kosher certified?
At this time our products are not kosher certified.

Is Y-Power™ gluten-free?
Yes. Y-Power™ is entirely gluten-free.

Does Y-Power™ contain sulfites?
No. All Galixy Health products contain zero sulfites.

How should I store my Y-Power™?
Refrigeration is not necessary for our products. We do recommend that you store your Y-Power™ in a dark, cool, dry place to maintain its freshness.